Terms & Conditions

1. Acceptance & Platform Nature

By installing, accessing or registering on the Digital KPM application or the web portal komarapalayam.in, you agree to these Terms and our Privacy Policy. If you do not agree, please stop using the platform.

Digital KPM is a hyperlocal directory and communication bridge connecting residents, students, shops, auto drivers and town runners in Komarapalayam, Tamil Nadu. Shops, auto drivers, runners, landlords and sellers are independent and are not employees or agents of Digital KPM.

2. Zero Commission & Direct Transactions

• Redirecting platform: When you call, WhatsApp or order from a business, the agreement for the goods or service is solely between you and that business. Digital KPM is not a party to it and does not sell, stock, inspect, price or deliver any goods.
• Not a bank or payment gateway: payments are made through your own UPI app or in cash. Outside KPM Instant, all payments happen directly between users. For KPM Instant, Digital KPM collects a payment only when the shop has no UPI ID, and passes it on (section 3).
• Please inspect goods, verify accommodation and confirm prices before you pay.

3. KPM Instant Orders (Optional Delivery Service)

KPM Instant lets you order from participating shops and have an independent local delivery partner (town runner or auto driver) bring it to you, or pick it up yourself. It is optional; every other feature remains commission-free.

• Fees and the delivery radius may change. Current amounts are always shown in the app before you order, accept a job or opt in, and changes never apply to orders already placed.
• Optional paid promotions (such as featured placement) are separate, agreed directly with the shop, and do not affect prices.

Payments

• How to pay is shown in the app for each order. For delivery orders, you pay the full amount (items + delivery fee) by UPI to the shop when the order arrives, and the shop pays the delivery partner. Delivery partners do not collect money. Cash on delivery is not offered.
• If a shop has not added a UPI ID, Digital KPM may collect the payment on the shop's behalf and pass the item amount to the shop and the delivery fee to the partner after delivery.
• Pickup orders are paid at the shop counter, by UPI or cash.
• You pay through your own UPI app. Digital KPM never sees or stores your bank, card or UPI PIN details.
• Never pay anyone in advance, and never share your delivery OTP before you receive your order.

Roles & responsibilities

• Shops are the sellers. They are solely responsible for availability, quality, quantity, freshness, safety, legality, pricing, packaging, licences, taxes (including GST) and invoices, for honouring orders they confirm, and for paying the delivery partner the delivery fee promptly after delivery when the customer paid it to the shop.
• Delivery partners are independent. They are responsible for safe and lawful travel, careful handling, and collecting money only when the app says so.
• Customers must give a correct name, phone number and address, be available to receive the order, pay the amount shown, and share the OTP only on receiving the order. Repeated fake or refused orders may lead to suspension.

Cancellations, refunds & order issues

• Customers can cancel free of charge until a delivery partner is assigned (for pickup, until the shop confirms). Shops may decline orders. Orders not confirmed or not assigned in time are cancelled automatically, with nothing to pay.
• If you paid Digital KPM for an order that was then cancelled or not delivered, Digital KPM refunds the amount it received to your UPI, usually within 5–7 working days. Email us with the order code.
• Item quality, quantity, freshness and pricing are the shop's responsibility; replacement or refund for those issues must be settled with the shop (and with the delivery partner for delivery-related issues). On request, Digital KPM will share order details and help both sides communicate, and may hold back a shop's payment for an order under dispute until it is resolved, but is not otherwise liable to refund or compensate.
• The delivery OTP confirms the order was handed over. Please check your items before sharing it.

4. Community Standards & User Conduct

To maintain safety and civic trust in Komarapalayam, users agree not to post:

• Fraudulent, misleading, or non-existent business, cart, or room listings.
• Defamatory, abusive, obscene, or threatening content directed at any citizen or merchant.
• Fabricated emergency alarms or false flood/disaster warnings.
• Unauthorized commercial advertising, illegal goods, or pyramid schemes.

Listings that violate these standards will be removed and the associated account may be suspended without notice.

5. Limitation of Liability

Services on Digital KPM and komarapalayam.in are provided on an "as is" and "as available" basis without warranties of any kind.

• Digital KPM is an intermediary and redirecting platform. It is not responsible for the goods, services, prices, delivery, conduct, delays, loss, damage, injury or payments of shops, delivery partners, drivers, landlords, buyers or customers, nor for any dispute between them.
• Delivery times are estimates. Delays caused by shops, delivery partners, traffic, weather or network issues are not the responsibility of Digital KPM.
• Digital KPM is not liable for inaccuracies in prices, hours or descriptions submitted by merchants, or for interruptions caused by network or cloud provider outages.
• To the maximum extent permitted by law, Digital KPM's total liability for any claim relating to the platform is limited to the platform fees actually received by Digital KPM for the order concerned (for customers and shops, nil).
• Nothing in these Terms excludes liability that cannot be excluded under applicable Indian law.

6. Indemnity

Shops, delivery partners and users agree to indemnify and hold harmless Digital KPM, Petrus Technologies and its administrators from any claims, losses, penalties or expenses arising from their goods, services, listings, conduct, breach of these Terms, or violation of any law or third-party rights.

7. Complaints & Grievance Redressal

For any complaint about the platform or an order, contact our Grievance Officer, Manis, at contact@komarapalayam.in (Komarapalayam, Namakkal District, Tamil Nadu 638183) with your order code. Complaints are acknowledged within 48 hours and resolved within 15 days. Digital KPM may suspend shops, delivery partners or users involved in fraud, repeated complaints or misuse.